Awful customer service! No matter how nicely they sell the place to you on tour, rest assured if you have any major issue that arises they wont solve it for you. 1. GERMAN ROACHES! Yes and they would not offer me a different unit. 2. AC breakdown! They wont fix it until it is at least above 80 degrees outside (even 79 is not ok) The management will punt off things to maintenance, who will tell you how busy he is all the time. They only have one maintenance guy (Juan) who tries to fix it all. All in all, you dont feel like they really care about your basic needs.
I can’t say enough about how great Jacob, the property manager, is. I lived here until October 2020 with old management, and while the apartment was great, I unfortunately had to move out due to a job offer in another state. Old management was less than stellar, leaving Jacob and his team with a lot of cleaning up to do; but they were up for the challenge. I had a very stressful situation related to my move out and Jacob was so calm, understanding, helpful, and took care of things quickly. Jacob took extra time to review my concerns (which were present prior to him taking over as manager) and familiarize himself with my situation. My only complaint is that they got such a great management team once I moved! This is how property management companies should be run. Thank you Jacob!! From an apartment standpoint, the apartments are in a perfect location-very quick walk to uab campus and the hospital. The amenities are beautiful, and we specifically loved the dog park on the roof! If I didn’t have to move for work, I’d still be happily living there. Can’t go wrong with this apartment and this management team!
Perfectly located for work downtown, as well as easy access to major highways for a quick trip around the city. Walking distance to good restaurants, and to Publix for groceries. The staff is incredibly helpful and attentive.
Couldn’t recommend this property more. Great location and close to all of the fun south side spots. Work downtown and walked to work everyday. Leasing office is great, very attentive and responded to repair requests quickly.
Love the new staff! They are attentive to your concerns and make you feel like a priority. Overall, very happy with my experience here.
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