As a young professional, I move frequently, and it is neither reasonable nor convenient for me to repeatedly move my belongings or sign leases that are incompatible with the time frame that suits my career needs. For these reasons, Landing seemed like an alternate option that better fit my lifestyle. However, I was initially skeptical about leasing through them, because the concept frankly seemed too good to be true. Thankfully, I have been pleasantly surprised at every step of this process. The Landing team has gone above and beyond to ensure a high-quality experience for me. I've been incredibly impressed by all the "little things" they have offered and included, such as stocking the apartment with cleaning supplies, helping me find housing options that were both in my price range and in convenient locations, and making sure the kitchenware was new to accommodate my celiac disease. On a broader note, I've been thoroughly impressed with the quality of the customer service, responsiveness, transparency, and dedication to resolving issues that the Landing team has demonstrated throughout this process. As is often the case with new companies, there were some glitches along the way, particularly with communication, but the Landing team went above and beyond to resolve every issue that arose. Their dedication to addressing issues and concerns was far more impressive than a completely seamless process would have been, because it demonstrated their commitment to their members, which is important to me, even in a short-term lease situation. I am very grateful for Landing and truly believe that the concept of this company meets important housing needs that have previously gone unmet. I whole-heartedly recommend this company to anyone looking for the convenience, flexibility, support, and high-quality housing offered through this service.
First time and current renter. This company is good on paper, but horrible implementation and the absolute worst communication. CEO Bill Smith, if you read this, your Birmingham branch is a dumpster fire. Managers are often less than helpful, if at all, are not familiar with the property they’re renting, and try to pay you off with gift cards for your complaints. I had high expectations but it has been unresolved issue after issue after issue. To potential renters, believe the negative reviews. I cannot recommend this company.
BE CAREFUL! DO NOT TRUST ANYTHING THEY SAY OVER THE PHONE. I made this post after almost losing 2 months of rental payments (~$2,800) to this company. I was looking for a place to stay for 3 months in one of the cities Landing caters to. I chose the "unfurnished" option due to the cheaper price and because I have my own furniture. After choosing a 1 bedroom unit that was available, I called Landing to explain my situation and to ask for more details about what would be included in the package. I VERY CLEARLY stated to the lady that I was planning to move out after 3 months or so and then asked if I would be charged any fees when I choose to move out. She said "no, you can move out whenever you want." I called back the next day and asked the same question to another worker. She also said that I would not be charged any fees when I moved out . Content with this knowledge, I moved forward with the booking. Fortunately, I read through the entire lease agreement before paying the first month's rent. Below is an excerpt: [16.1. Early Termination. Provided that there is no Default as of the date that the Member delivers the Early Termination Notice (as hereinafter defined), the Member shall have a one-time option to terminate this Member Agreement ("Termination Option") provided that (i) the reservation was not secured as an Indefinite Reservation. An Indefinite Reservation shall be considered to be a reservation for a term of at least 6 months minimum within the Landing network (Indefinite Reservation). Indefinite Reservations receive Landing's best pricing structure and therefore an additional $1,500 fee will be applied to reservations booked as an Indefinite Reservation and terminated prior to the expiration of 6 months...] I called back for an explanation about the contradiction between what I was told and the lease agreement. After asking the guy I spoke to about Section 16.1, he said that it is true you will be charged $1,500 for early termination, but that's for furnished apartments. For UNFURNISHED APARTMENTS, a 12-month minimum is required, and if the tenant terminates early, they will be charged 2 MONTHS OF RENTAL PAYMENTS. In conclusion, DO NOT TRUST ANYTHING you are told by phone, and read the entire lease agreement (there's other BS I don't have time to cover right now), or you could lose thousands of dollars with arbitration as your only remedy. I don't know whether the workers are merely ignorant or simply liars, but in either case, my experience was highly unsettling.
Do Not Rent from this Company. They charge your card twice for thousands and will not refund your money. We tried to rent a furnished unit in Miami and they took over $2300 from us before they approved us. They came back a few days later and say we were not approved. They said that they refunded us but we have been thru such turmoil to retrieve our funds. They took another $2300 out a week later and yet did not refund the first transaction. We called them several times and they hung up the phone because they realize it was us calling. This is not a business you want to give your money to. Beware. We are dealing with retrieving over $4600 from this company. FYI they rarely answer their phone and when they do it takes forever for someone to pick up.
If I could give 0/5 stars, I would. Terrible service, terrible company, just terrible everything.
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