This management team is an ABSOLUTE NIGHTMARE. They are the least professional, least responsive, and least caring staff I have ever come across. I have reached out by e-mail 3x in the last week stating that I’m very interested in signing a lease (as I’m moving to Phoenix for work) and just had a couple questions. NO RESPONSE. I have called twice and asked to speak to the leasing manager. An unprofessional and clueless staff member answered both times and told me the manager would reach out to me within the hour. NOBODY EVER DID. I’ve called and left voicemails. NO CALL BACK. What an absolute trainwreck. It’s as if they’re trying to run themselves out of business. There’s a reason for all these 1 star reviews saying their staff is horrific in every sense. AVOID THIS PLACE AT ALL COSTS.
I’m sorry but the 1 star reviews are wrong. And should not post. You guys know it’s still Covid-19 and people still are busy looking for apartments. I went to see the apartment at the Muse and it was wonderful. Get your deposit back Boo. That just mean I am moving in early. You 1 star people are so ungrateful. During this pandemic you need some outgoing personality. You guys just stuck on yourselves and can’t enjoy great people. So they don’t the phone. It’s a pandemic what do you expect, them to drop what their doing to cater to you on a phone. Get Real!!! The Muse is the absolute best.
Nice amenities & rooms but poor residential/customer service & continuous lack of communication.
As an apartment locator I have many choices of apartment communities. Muse is my go to property downtown for many reasons. Larisa is absolutely one of the very best leasing agents I have crossed paths with in almost 20 years in business. If I could clone her and place her at every property I work with I would feel more genuine. That is the best word to describe Larisa, genuine. She is passionate about Muse, she listens to my customers needs and hears what they are saying! She makes them feel like she truly cares about them (and she does). And, the manager Jenny makes me feel good about bringing her renters. She is caring, kind and a great representative of the property. Everytime I'm at the property a tenant or two says hello to Jenny with a smile and she smiles back and responds with their name. This speaks volumes as to the kind of manager and human she is. The value you get for Muse at this time is like known other. The units have nice square footage and clean up beautifully.The hallways are clean and well maintained and the amenities are always pristine. I very much recommend Muse and the Muse family!
My husband and I moved into Muse a year and a half ago from out of state and have loved it! Our one bedroom is spacious with up-to-date appliances and we have never had issues with hearing our neighbors. One thing that set apart Muse for us is the parking situation that we didn’t find at other downtown apartments. For a one bedroom, you get one assigned parking spot and can pay extra for another assigned spot. There’s plenty of visitor parking in the garage as well. We love living right above Forno, which is an amazing restaurant to meet up with neighbors and coworkers or bring your out-of-town guests. The amenities are beautiful and functional, and the property management has taken necessary precautions during Covid-19. The pool could be mistaken for one you’d find in a high class resort. Our maintenance requests have always been completed promptly. The staff has made Muse feel like a home and they want residents to have the best possible place to live. We would absolutely recommend living here!
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